Last updated Jun 17, 2024 and written by Aditi Mohan

What Does a Mail Forwarding Service Do?

For businesses, freelancers, and sole traders in the UK, a UK Mail forwarding service can be a game-changer. But what exactly does a mail forwarding service do, and why might you need one? Our blog covers the specifics and advantages of using a mail forwarding service in the UK.

What is a UK Mail Forwarding Service?


A mail forwarding service is the middleman between the sender and the person receiving mail. Essentially, the service provides you with an address which you can use to redirect your post. The service provider processes it according to your preferences—forwarding it to your current location, scanning and emailing you the contents, or securely storing it until you are ready to collect it.

Since March 4th 2024, all UK businesses must use a registered office address where your post can be recorded with an acknowledgement of delivery. This means if you previously used a PO box for your registered office you must switch to a mail forwarding address or use your home/office address for your post.

What Does a Mail Forwarding Service Do?


Mail Reception and Storage

When you receive mail at your designated forwarding address, the service provider logs and stores it securely. This ensures that your mail is kept safe until you decide how you want it handled.

Mail Scanning and Email Notifications

Many mail forwarding services offer mail scanning. They open your mail, scan the contents, and email them to you. This allows you to read your post almost instantly, wherever you are in the world. You also receive notifications whenever new mail arrives, keeping you updated in real time.

Package Forwarding

Beyond just letters and documents, these services also handle packages. They can forward parcels to your current address.

Address Privacy

Using a UK Mail forwarding service means you don't have to share your home or office address publicly on the Companies House Register. This can enhance your privacy and security, particularly for home-based businesses and for those concerned about personal data protection.

Virtual Office Services

Alongside mail forwarding, you can opt for a virtual office service. This includes meeting room rentals for client meetings, team workshops and more. This can give small businesses and freelancers a professional edge without the need for a physical office space. A virtual office can help you experience the benefits of an office without the cost.

Who Can Benefit from a UK Mail Forwarding Service?


Small Businesses 

For small businesses and startups, a UK Mail forwarding service can provide a professional business address, helping to build credibility and trust with clients. It also ensures that important business documents and packages are handled efficiently and securely.

Freelancers and Remote Workers

Freelancers and remote workers often require a stable address to receive payments, contracts, and other critical documents. A mail forwarding service offers a reliable solution, ensuring they stay connected no matter where their work takes them.

Expats and Digital Nomads

For those living abroad or frequently travelling, maintaining a UK address is essential for receiving official correspondence, banking information, and personal mail. A mail forwarding service bridges the gap, allowing expats and digital nomads to stay in touch with their home country.

Non-UK Resident Company Owners

If you own and operate a business in the UK from abroad, you must have a UK address to base your registered office. By adding a mail forwarding service alongside your registered office you can ensure all correspondence reaches you, both official and other.

Advantages of Using Our Mail Forwarding Service

There are many pros to using a Mail forwarding service, with Companies MadeSimple we can help you:

  • Enhanced Privacy and Security: Using a forwarding service means you don’t have to list your personal address on the Companies House register.
  • Increased credibility: Businesses can use a prestigious UK address, such as our central London office address, which can boost your credibility.
  • No Fuss Mail Handling: No matter where you are, your mail is managed and delivered according to your preferences.
  • Use of a UK-Based Address: This is particularly beneficial for international businesses and individuals who need a UK address for legal, financial, or personal reasons.
  • Huge Cost Savings: Managing your mail through a forwarding service can be more affordable than maintaining a physical office or multiple addresses.
  • Reducing Junk Mail: By having a service sort and forward your mail you can ensure that no spam mail reaches you.

If you’re a UK business looking to enhance your image and protect your privacy a mail forwarding service may be the best solution for you.